Exchange and Refund

Exchange and Refund Policy

Thank you for shopping with The Pearls. We want you to be completely satisfied with your purchase.

If your product has no defect, but you just change your mind, we will still be offering you a refund. 

To initiate a refund, please contact us at our store email or WhatsApp with your order number and  picture of the product.

 You may like to read our policy carefully.

Refunds

We accept refund requests within 30 days of the delivery date. To be eligible for a refund, your item must be unused, in the same condition (or considerably appropriate condition) that you received it, and in its original packaging.

 Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

If approved, your refund process will be initiated ASAP, Insha'Allah. 

Exchanges

We accept exchanges for items that are defective, damaged, or if you received the wrong item. If you need to exchange an item, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.

Non-Returnable Items

• Gift cards
• Personalised or custom-made items

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Contact Us

If you have any questions about our refund and exchange policy, please contact us. We're happy to help!